Refund policy

At Monster Numb, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.

Returns:

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Defective or Damaged Items: Returns are only accepted for defective or damaged items. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Return Process:

1. Contact Us: Email our customer service team at info@monsternumb.com within 30 days of receiving your order. Include your order number, a detailed description of the issue, and photographic evidence of the defect or damage, if applicable.
2. Approval: Once your return request is approved, we will provide you with instructions on how and where to send your package.
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds:

• Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@monsternumb.com with your order number and details of the issue.

Non-Returnable Items: Certain items are not eligible for return, including:

• Gift cards
• Items marked as final sale

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@monsternumb.com.

Contact Information: For any questions regarding returns or refunds, please contact us at: info@monsternumb.com.

Thank you for choosing Monster Numb. We value your business and aim to provide the best customer service possible.